General

Payment

• Is My Payment Information Safe?
• How Can I Pay?
• What Does Payment Review Mean?

My Orders

• How Do I Place An Order?
• Can I Cancel Or Edit My Order?
• My Order Has Been Returned To Sender, What Do I Do?
• Why Have I Received An Item With Different Branding?
• How Do I Apply A Discount Code?
• What do I do if my discount code isn't working?

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Returns & Refunds

• How Do I Return?
• International Returns
• Can I Exchange an Item?
• What Is Your Returns Policy?
• What Is Your Return Address?
• I Have Returned An Item That Is Not Intended for EGO, What Should I Do?

See all 11 articles

Contact Us

• EGO Referrals
• I Am A Blogger And Would Like To Work With You, Who Do I Contact?
• What Are Your Opening Hours?
• What Language Does Your Customer Service Team Speak?

Delivery

• What Are My Delivery Options?
• How Long Does Delivery Take?
• I Have Not Received My Order, What Should I Do?
• My Tracking Shows As Delivered But I Have Not Received My Order
• My Order Has Been Returned To Sender, What Do I Do?
• Do I Have To Pay Customs Charges On My Order?